All of our conversions are 100% warrantied for post-conversion malfunctions and electronic issues. Conversions on mail-in cameras and our already converted cameras come with a 1-year warranty.
**Does not include wear and tear repairs (like shutter failure) or user-caused damage.
Our standard turnaround time for camera conversions is 2 weeks on average for most models. This is only an estimate and not a guarantee. Our standard turnaround time may occasionally exceed 2 weeks during our busy season (April-August) or take less than 2 weeks in our off-season (September-March).
We also offer 5-day and 1-2 day rush processing options on our camera conversions for an additional fee. Our rush services allow us to coordinate the logistics of your conversion ahead of time to meet your deadlines to the best of our ability. Our rush processing time does not include shipping times.
We do our best to accommodate each and every one of our customers year-round.
If ordering one of our pre-converted cameras, keep in mind that they are made to order and are not eligible for rush processing. Please allow at least 2 weeks before your camera ships out to you. Plan for trips and assignments accordingly!
Any time frames that we provide, including shipping time, turnaround time, and rush processing times, are only estimates and are subject to availability. We make no guarantees on service time or shipping times.
What is the AR coating and what does it do? The AR coating option adds an IR centered anti-reflective coating onto the IR filter we install when we perform an infrared conversion. It reduces hotspot artifacts that some lenses are prone to, and can reduce other stray reflections. On our full spectrum conversions we apply a broadband AR coating that covers the UV, visible, and IR ranges. The coating does not reduce optical performance in any way and is highly recommended.
Uncoated glass has a reflection of around 4-5% at all wavelengths, and we found that this reflection off the sensor filter was bouncing off the glass and reflecting back from the lens housing and aperture blades to cause IR hotspots. We developed this anti-reflective coating that is centered around the IR wavelengths that cause hotspots, and reduced the 5% reflection down to <0.5%
Conversion AR Coating
When applied to our internal conversion filters, we find that hotspots are significantly reduced during infrared photography. Below is a sample from a Nikon 50mm 1.8 which has a strong hotspot at small apertures. Independent tests also available from Mark Hilliard here and Edd Noble here.
Do you accept international orders?
Absolutely! For accurate shipping costs, please enter your complete shipping address during the checkout process. Some locations may be subject to a remote area surcharge via FedEx Express. The system will not automatically calculate this surcharge. Please check the following link if your city/zip code is considered a remote area: https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf
If you place an order and your city/zip code is on this list, we’ll reach out to you via email to collect the surcharge.
***We legally can not declare lower values for customs and duties. We ship all of our international orders from the United States. Please note that we do not collect taxes, duties, or VAT. International customers are responsible for all duties, taxes, and VAT that may be charged by their respective local customs office. You may also be subject to a brokerage charge when you choose FedEx, UPS, or DHL shipping options.***