By ordering from us, you agree to Kolari Vision’s Infrared (IR) and/or Ultraviolet (UV) sensitive digital camera End User License Agreement.
You hereby acknowledge and agree that your use of the camera’s UV and/or IR light sensitive capabilities will be purely for a legitimate purpose in fine art photography, forensic, medical, law enforcement, scientific, museum/antiquity, and astronomy purposes.
In addition, you further agree not to use the camera’s capabilities to engage in unethical photographic conduct involving the violation of personal privacy, child endangerment, lewd photography, and or paparazzi like activities.
You further understand that cameras we offer as Infrared, Ultraviolet, or Full Spectrum have been modified by us and have all manufacturer warranties voided.
For purchases of conversion services:
By ordering a camera conversion service you agree to have your camera converted to infrared, ultroviolet, full spectrum, or other custom conversion by removing the original hot mirror filter and replacing it with a custom filter. You understand that this conversion will void any camera warranty. Each camera and filter combination is unique; we make no guarantees on camera performance once converted. You understand and agree that it is your responsibility to properly package and insure your camera when sending it for servicing and further agree to hold Kolari Vision L.L.C. harmless for damages incurred to your camera before the camera is received. You release and agree to hold harmless Kolari Vision L.L.C from any and all issues that may arise in your camera not directly involving the replaced filter. In the case that your camera is damaged during our work, we reserve the right to repair or replace it with another camera or offer monetary compensation at our discretion. Kolari Vision L.L.C. will not issue refunds for conversion services.
For purchases of converted cameras:
The cameras we sell are modified by Kolari Vision L.L.C. and the brands we mention only describe the original camera that we perform a modification on. By ordering a converted camera you agree to have us convert a camera to infrared, ultroviolet, full spectrum, or other custom conversion by removing the original hot mirror filter and replacing it with a custom filter. You understand that this conversion will void any camera warranty. Each camera and filter combination is unique; we make no guarantees on camera performance once converted. Cameras are made to order, Kolari Vision L.L.C. will not accept returns or offer refunds on converted cameras.
For purchases of internal filters or do it yourself equipment:
You understand that tampering with your camera will void your manufacturer’s warranty. If you decide to open your camera, you could damage your camera or be severely injured from the high voltage present. Any actions you decide to perform on your camera you attempt at your own risk and your own choice, with no recommendation from us. Kolari Vision L.L.C is not responsible for damage you may cause to your camera, any injury you may inflict on yourself or others, or any consequential damages. DIY filters may be returned for a store credit minus original shipping within thirty (30) days as they are in mint condition.
For purchases of lens filters:
Lens filters may be returned for a store credit minus original shipping within thirty (30) days as long as they are in mint condition. 20% Restocking fee will apply to all filter returns. Buyer pays return shipping. Refund does not include original shipping charge. We are able to waive this fee if the return is processed as a store credit or exchange.
Service and Shipping Time Frames:
Any time frames that we provide, including shipping time, turnaround time, and rush processing times, are only estimates and are subject to availability. We make no guarantees on service time or shipping times.
We will make an effort to package cameras safely for shipping. We are not responsible for cameras that are lost or damaged during transit unless you order shipping insurance during checkout. When packages are insured, we reserve the right to insure the package through the shipment carrier, through a third party, or internally, at our discretion. For the safety of your camera, all of our camera shipments are sent out with signature confirmation required.
International Orders & Shipping:
By placing an order on our website, you are agreeing to be responsible for all duties, import taxes, and fees that may be charged by your respective local customs office. If you refuse your package due to import taxes, we will refund your order once we receive it, minus all shipping costs involved, including the return shipping back to us.
Some locations may be subject to a remote area surcharge via FedEx Express. Our checkout system will not automatically calculate this surcharge. Please check the following link if your city/zip code is considered a remote area: https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf
If you place an order and your city/zip code is on this list, we’ll reach out to you via email to collect the surcharge.
We legally can not declare lower values for customs and duties. We ship all of our international orders from the United States.
You may also be subject to a brokerage charge when you choose FedEx, UPS, or DHL shipping options.
Canceling an order:
When canceling an existing order, you hereby agree to permanently forfeit the 5% transaction fee charged by our digital payment processors. This fee is non-refundable and will not be returned under any circumstance, including order refunds, item returns, exchanges, store credits, warranty services, or any other circumstance where payments are refunded to the customer. We are able to waive this fee if the cancellation is refunded as a store credit or exchange.