Warranty
All of our conversions are 100% warrantied for post-conversion malfunctions and electronic issues. Conversions on mail-in cameras and our already converted cameras come with a 1 year warranty.
Processing Time
Our turnaround time for camera conversions is 2 weeks on average for most models. This is only an estimate and not a guarantee. When ordering our conversion services and already converted cameras, keep in mind that they are made to order. Please allow 2 weeks before your camera ships out to you. Plan for trips and assignments accordingly!
AR Coating
What is the AR coating and what does it do? The AR coating option adds an IR centered anti-reflective coating onto the IR filter we install when we perform an infrared conversion. It reduces hotspot artifacts that some lenses are prone to, and can reduce other stray reflections. The coating does not reduce optical performance in any way and is highly recommended.
Background:
Uncoated glass has a reflection of around 4-5% at all wavelengths, and we found that this reflection off the sensor filter was bouncing off the glass and reflecting back from the lens housing and aperture blades to cause IR hotspots. We developed this anti-reflective coating that is centered around the IR wavelengths that cause hotspots, and reduced the 5% reflection down to <0.5%
Conversion AR Coating
When applied to our internal conversion filters, we find that hotspots are significantly reduced during infrared photography. Below is a sample from a Nikon 50mm 1.8 which has a strong hotspot at small apertures. Independent tests also available from Mark Hilliard here and Edd Noble here.
International Orders
Do you accept international orders?
Absolutely! For accurate shipping costs, please enter your complete shipping address during the checkout process. Some locations may be subject to a remote area surcharge via FedEx Express. The system will not automatically calculate this surcharge. Please check the following link if your city/zip code is considered a remote area: https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf
If you place an order and your city/zip code is on this list, we’ll reach out to you via email to collect the surcharge.
***We legally can not declare lower values for customs and duties. We ship all of our international orders from the United States. Please note that we do not collect taxes, duties, or VAT. International customers are responsible for all duties, taxes, and VAT that may be charged by their respective local customs office. You may also be subject to a brokerage charge when you choose UPS or DHL shipping options.***
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