By ordering from us, you agree to Kolari Vision’s Infrared (IR) and/or Ultraviolet (UV) sensitive digital camera End User License Agreement.
You hereby acknowledge and agree that your use of the camera’s UV and/or IR light sensitive capabilities will be purely for a legitimate purpose in fine art photography, forensic, medical, law enforcement, scientific, museum/antiquity, and astronomy purposes.
In addition, you further agree not to use the camera’s capabilities to engage in unethical photographic conduct involving the violation of personal privacy, child endangerment, lewd photography, and or paparazzi-like activities.
You further understand that cameras we offer as Infrared, Ultraviolet, or Full Spectrum have been modified by us and have all manufacturer warranties voided.
For purchases of conversion services:
By ordering a camera conversion service you agree to have your camera converted to infrared, ultraviolet, full spectrum, or other custom conversion by removing the original hot mirror filter and replacing it with a custom filter. You understand that this conversion will void any camera warranty. Each camera and filter combination is unique; we make no guarantees on camera performance once converted. You understand and agree that it is your responsibility to properly package and insure your camera when sending it for servicing and further agree to hold Kolari Vision L.L.C. harmless for damages incurred to your camera before the camera is received. You release and agree to hold harmless Kolari Vision L.L.C from any and all issues that may arise in your camera not directly involving the replaced filter. In the case that your camera is damaged during our work, we reserve the right to repair or replace it with another camera or offer monetary compensation at our discretion. Kolari Vision L.L.C. will not issue refunds for conversion services.
For purchases of converted cameras:
The cameras we sell are modified by Kolari Vision L.L.C. and the brands we mention only describe the original camera that we perform a modification on. By ordering a converted camera you agree to have us convert a camera to infrared, ultroviolet, full spectrum, or other custom conversion by removing the original hot mirror filter and replacing it with a custom filter. You understand that this conversion will void any camera warranty. Each camera and filter combination is unique; we make no guarantees on camera performance once converted. Cameras are made to order, Kolari Vision L.L.C. will not accept returns, cancellations, or offer refunds on converted cameras, and drones.
For purchases of internal filters or do it yourself equipment:
You understand that tampering with your camera will void your manufacturer’s warranty. If you decide to open your camera, you could damage your camera or be severely injured from the high voltage present. Any actions you decide to perform on your camera you attempt at your own risk and your own choice, with no recommendation from us. Kolari Vision L.L.C. is not responsible for damage you may cause to your camera, any injury you may inflict on yourself or others, or any consequential damages. DIY filters may be returned for a store credit minus original shipping within thirty (30) days as they are in mint condition.
Service and Shipping Time Frames:
Any time frames that we provide, including shipping time, turnaround time, and processing times, are only estimates and are subject to availability. We make no guarantees on service time or shipping times. Our shipping time does not include order processing time. For example, FedEx 2nd Day Shipping only refers to the amount of time that it will take for the package to be delivered once the package has been handed to the courier. This does not include our order processing time, which usually takes about 2–3 days.
Return shipping:
We will make an effort to package cameras safely for shipping. We are not responsible for cameras that are lost or damaged during transit unless you order shipping insurance during checkout. When packages are insured, we reserve the right to insure the package through the shipment carrier, through a third party, or internally, at our discretion. For the safety of your camera, all of our camera shipments are sent out with signature confirmation required.
International Orders & Shipping:
By placing an order on our website, you are agreeing to be responsible for all duties, import taxes, and fees that may be charged by your respective local customs office. If you refuse your package due to import taxes, we will refund your order once we receive it, minus all shipping costs involved, including the return shipping back to us.
Some locations may be subject to a remote area surcharge via FedEx Express. Our checkout system will not automatically calculate this surcharge. Please check the following link if your city/zip code is considered a remote area: https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf
If you place an order and your city/zip code is on this list, we will reach out to you at your provided email to inform you and to collect the surcharge before we ship your order.
Kolari does not allow custom shipping arrangements and will not engage with Customs Brokerages, unless you arrange for the shipment to be picked up by a carrier at our physical address and accept all shipping risks. We ship internationally using FedEx or DHL. You may also be subject to a brokerage charge when you choose FedEx or DHL shipping options.
Kolari abides by all trade laws and cannot declare lower values for customs and duties than required by law.
Canceling an order:
When canceling an existing order placed using PayPal as a payment method, you hereby agree to permanently forfeit the 5% transaction fee charged by our digital payment processors. This fee is non-refundable and will not be returned under any circumstance, including order refunds, item returns, exchanges, store credits, warranty services, or any other circumstance where payments are refunded to the customer. We are able to waive this fee if the cancellation is refunded as a store credit or exchange.
Kolari Return Policy
60-Day Hassle-free Returns
If you are unsatisfied with your purchase for any reason, Kolari accepts returns on most products within 60 days of purchase. We can either provide exchanges in the form of store credit, which can be used sitewide, or we can issue full refunds via the method you originally used for payment. To be eligible for a full refund, the product must be in new, mint condition, including all original, undamaged packaging materials and accessories. Items that are damaged, dirty, dented, scratched, or missing major components may be denied for return. Kolari is not responsible for personal data or items left inside of returned merchandise.
Prior Approval
All returns must be pre-approved by Kolari before items are sent back. To initiate a return or exchange, please send an email to contact@kolarivision.com with your name, order number, and reason for return. Once the return has been approved, you will receive an RMA/packing slip that must be included in the return shipment. Unless the incorrect product was received or your product arrived damaged or defective, you are responsible for all return shipping costs. Kolari strongly recommends purchasing tracking and insurance when sending items. Kolari will not take responsibility for any returns lost or damaged in the mail.
Damaged, Defective, or Incorrect Items
It is important to thoroughly inspect all items upon delivery. If you receive a damaged, defective, or incorrect product, please email us at contact@kolarivision.com within 14 days of product delivery to file a claim. Once a claim has been filed, we will work with you to solve the problem.
Non-returnable Items
- Orders outside the 60-day return period
- Damaged products not reported within 14 days of delivery
- Items no longer in like-new condition (scratched, damaged, dented, cracked, dirty)
- Products with missing accessories or packaging
- Digital items such as LUTs, presets, online courses, or photography software
- Converted cameras
- Custom items
- Used gear
International Returns
International customers or customers in U.S. territories are responsible for both return shipping and any duties associated with the return. Original shipping costs, import duties and taxes are also non-refundable.
Shipping Fees
Refunds do not include any shipping charges on the initial order. Items purchased with free shipping will still receive a full refund on the value of the item. The customer is responsible for all return shipping charges to send the product back to Kolari. Kolari cannot provide return labels at this time.
Restocking Fee
If any condition of the return policy listed above is not met, Kolari reserves the right to reject the return entirely or impose a restocking fee of 20% of the purchase price of the item, not including shipping. If a returned item is unopened or appears to be in brand-new condition, including packaging and accessories, the restocking fee will be waived.
PayPal Fee
All returned orders that were paid via PayPal will incur a non-refundable fee of 5% of the purchase price of the item, not including shipping. The PayPal fee will be automatically waived if you choose to accept your refund as store credit, which can be used for purchases sitewide.
FAQs:
Can I return used gear?
All used gear sales are final and not eligible for a return unless the product in question is damaged or defective upon delivery or not as described. If used gear is found to be damaged, defective or not as described, it must be reported within 14 days of purchase for potential return.
Can I return converted cameras?
All of our cameras are made to order upon your request. Due to the custom nature of our converted cameras, all converted camera sales are final and not eligible for a return, however, they are covered by our warranty. For warranty details please refer to the specific product page.
Can I return my order after the 60-day return period?
Unfortunately, we are unable to accept any returns outside of our 60-day return period. If you’re having issues with any of our products, please send an email to contact@kolarivision.com and we’ll be more than happy to help or troubleshoot your issue.
What if I purchased Kolari products from another site and/or seller?
For purchases made through third-party resellers such as Amazon, B&H, Adorama, eBay, or others, customers will need to contact the vendor directly for any exchange or return requests. Unfortunately, we are unable to process refunds for purchases made through these resellers.
Who is responsible for shipping costs?
The customer is responsible for all return shipping costs, including optional tracking and insurance, unless the item that was received was incorrect, damaged, or defective, in which case Kolari will provide you shipping instructions to return the item at our cost.
