Pro Infrared Cinema 4×5.65″ Filter Rental Service

Do you accept international orders?

Absolutely! For accurate shipping costs, please enter your complete shipping address during the checkout process. Some locations may be subject to a remote area surcharge via FedEx Express. The system will not automatically calculate this surcharge. Please check the following link if your city/zip code is considered a remote area: Zipcodes_OPA_ODA.pdf

If you place an order and your city/zip code is on this list, we’ll reach out to you via email to collect the surcharge.

**Backordered Items: Please note that international orders that include backordered items will be held, and shipped together, when all items are in stock! If you need in-stock items to ship prior to this time we can do this upon your request, however, shipment of the remaining items will incur additional shipping fees. Please reach out to our customer service team if partial shipping is required.

***We legally can not declare lower values for customs and duties. We ship all of our international orders from the United States.  Please note that we do not collect taxes, duties, or VAT. International customers are responsible for all duties, taxes, and VAT that may be charged by their respective local customs office. You may also be subject to a brokerage charge when you choose FedEx, UPS, or DHL shipping options.***

Kolari Return Policy

Prior Approval

All returns must be pre-approved by Kolari before items are sent back. To initiate a return or exchange, please send an email to contact@kolarivision.com with your name, order number, and reason for return. Once the return has been approved, you will receive an RMA/packing slip that must be included in the return shipment. Unless the incorrect product was received or your product arrived damaged or defective, you are responsible for all return shipping costs. Kolari strongly recommends purchasing tracking and insurance when sending items. Kolari will not take responsibility for any returns lost or damaged in the mail.

Damaged, Defective, or Incorrect Items

It is important to thoroughly inspect all items upon delivery. If you receive a damaged, defective, or incorrect product, please email us at contact@kolarivision.com within 14 days of product delivery to file a claim. Once a claim has been filed, we will work with you to solve the problem.

Non-returnable Items

• Orders outside the 60-day return period
• Damaged products not reported within 14 days of delivery
• Items no longer in like-new condition (scratched, damaged, dented, cracked, dirty)
• Products with missing accessories or packaging
• Digital items such as LUTs, presets, online courses, or photography software
• Converted cameras
• New unmodified cameras
• Custom items
• Cinema filters
• Used gear

International Returns

International customers or customers in U.S. territories are responsible for both return shipping and any duties associated with the return. Original shipping costs, import duties and taxes are also non-refundable.

Shipping Fees

Refunds do not include any shipping charges on the initial order. Items purchased with free shipping will still receive a full refund on the value of the item. The customer is responsible for all return shipping charges to send the product back to Kolari. Kolari cannot provide return labels at this time.

Restocking Fee

If any condition of the return policy listed above is not met, Kolari reserves the right to reject the return entirely or impose a restocking fee of 20% of the purchase price of the item, not including shipping. If a returned item is unopened or appears to be in brand-new condition, including packaging and accessories, the restocking fee will be waived.

 PayPal Fee

All returned orders that were paid via PayPal will incur a non-refundable fee of 5% of the purchase price of the item, not including shipping. The PayPal fee will be automatically waived if you choose to accept your refund as store credit, which can be used for purchases sitewide.